Chocomel 2025

Full Terms & Conditions:

1. This Promotion is open to residents of the United Kingdom, including the Channel Islands and Isle of Man aged 18 or over, excluding employees of the Promoter, its agents and anyone professionally associated with this Promotion.

2. Purchase is necessary. Please retain an itemised receipt that states the time and date of purchase prior to entry, but within the Promotion Period, as this may be required for validation and in order for the winner to receive their Prize. Internet access and a valid email address are required.

3. Please note that while we want to encourage you to participate and enjoy the benefits of the Promotion we believe in responsible consumption of our products. DO NOT purchase more product than you can reasonably use or consume just to participate in this Promotion.

4. Promotion Period: Enter between 00:01 BST on the 6 October 2025 and 23:59 GMT on the 5 November 2025 inclusive.

5. To Enter: Purchase a Chocomel Chocolate Milk Drink 750ml from a Participating Retailer (see clause 6 for list), visit www.promoentries.com/chocomelbooker2025 and complete the online form providing your details (full name, email address and postcode) alongside the bar code found on-pack to find out instantly if you have won an Instant Win Prize and to be entered into the Grand Prize Draw.

6. Participating Retailers:
a. Londis
b. Budgens
c. Premier
d. Family Shopper

7. Maximum of 1 entry is permitted per person per day during the Promotion Period. No person may win more than 1 Prize type.

8. Winner Selection:
a. Instant Win: During the Promotion Period, 100 “winning moments” (days, hours, minutes, seconds) have been randomly selected by an independent verification service. The first valid entry on or after that winning moment will be awarded the Prize. If no entry is received between one winning moment to the next, the Prize from that winning moment will be rolled over, creating an additional winning moment. All 100 Prizes are available to be won.

b. Grand Prize Draw: 1 provisional winner will be randomly selected from all valid entries received during the Promotion Period. For your total confidence, the Prize draw will be conducted by PromoVeritas, within 5 working days of the close of the Promotion Period.

9. Prizes:
a. Instant Win Prizes: There will be a total of 100 winners. Each winner will win 1 x Chocomel branded merchandise bundle including 1 x mug and 1 x spoon.

b. Grand Prize: There will be 1 winner. The winner will win 1 x trip to Amsterdam worth up to £1,000.

10. Further Prize Details and Conditions:
a. Instant Win Prizes:
i. Winners will receive their merchandise via post.
ii. It is the responsibility of the participant to provide their correct, up-to-date details when entering the Promotion and/or confirming acceptance of the Prize in order for their Prize to be processed. The Promoter cannot be held responsible for winners failing to supply accurate information which affects Prize acceptance or delivery of their Prize.
iii. The Promoter is not liable for any Prizes once distributed/dispatched to a winner and the Promoter will not be responsible for any Prizes not received, broken or lost in transit.
b. Grand Prize:
i. The Prize will be arranged by email/phone between the Promoter’s Prize fulfilment agency and the winner. The Prize fulfilment agency will make all reasonable efforts to provide the winner with details of the Prize at the earliest possible opportunity and to provide any accessibility support needed. The Promoter will have final discretion on all elements and aspects of how the Prize is organised. Once the Prize details including dates and location are confirmed, this cannot be amended or altered by the winner.
ii. If a booking is cancelled by the winner, no alternative tickets will be issued and for the avoidance of doubt, no compensation and/or refund will be provided.
iii. The winner must inform the Promoter of any wheelchair or any similar access needs.
iv. The winner and their guest will require a passport valid for at least 6 months on date of travel; any necessary visas or travel insurance are the responsibility of the winner and their guest. In the event the winner or their guest are unable to travel due to visa or other personal circumstances, no alternative tickets will be issued, and no compensation or other Prize will be provided.
v. The Prize will be forfeited by the winner if:
1. the winner has not obtained all of the proper travel documents by the date specified by the Promoter;
2. the winner has any immigration complications which prevent them from entering, leaving or travelling within the selected cities; or
3. the winner has any medical, legal or any other reason that would prevent them from accepting and participating in the Prize.
vi. All elements of the Prize must be taken as part of the same trip.
vii. The Prize must be booked by 30 March 2026 and taken by 5 November 2026. Bookings are subject to availability at the time of reservation and must exclude the following dates or periods: Valentine’s Day, Christmas, New Year’s Eve, Easter, school holidays and Bank Holiday periods in the United Kingdom (“Excluded Dates”). At least 6 weeks’ advance notice of preferred dates of travel and/or stay must be given.
viii. Once tickets have been issued, they are only valid for flights, dates and times shown. No alternatives are available. Name changes to the flight once confirmed are not permitted.
ix. The winner and their guest must abide by and are subject to any Airline’s published Conditions of Carriage.
x. Flight extras are not included in the Prize (flight extras include, but are not limited to, on-board entertainment, meals and drinks);
xi. Lounge passes and upgrades are not provided for the winner, flights cannot be used in conjunction with any loyalty programme, any other discount, discount coupon(s) or voucher(s), promotion(s) or special offer(s).
xii. The winner and their guest must travel together on all flights and airline seats are subject to availability.
xiii. If the guest of the winner is below the age of 18, the guest must provide written parental or guardian consent to travel unless accompanied by a parent or guardian.
xiv. The Promoter will pay the cost of the standard room plus related room taxes only for the winner and their guest.
xv. A valid credit or debit card will be required for the winner to check in to each room and will be used to guarantee any incidentals such as in- room calls or services.
xvi. The Prize winner is solely responsible for any additional charges incurred at the hotel during their stay, including, without limitation, costs of meals, drinks, additional nights and services together with related taxes.
xvii. The winner is responsible for the behaviour of themselves and their guest whilst taking the Prize. The Promoter reserves the right in its absolute discretion to exclude the winner and/or their guest from participation in any aspect of the Prize if any party fails to comply with the directions of the Promoter or any companies associated with the Prize or if the winner and/or their guest act in a manner that is dangerous to themselves or to the public or is, in the opinion of the Promoter, anti-social in any manner or which causes a disturbance or nuisance to others. Failure to comply with these Terms and Conditions may result in refused entry, or the ticket holders being required to leave the event/venue.
xviii. The Promoter accepts no responsibility for any delay, postponement, rescheduling or cancellation of the Prize or any related events outside of its reasonable control. In such cases, no compensation will be provided.
xix. It is the responsibility of the winner and any guests to check any travel advisories issued by a Government, to determine whether they wish to accept the risk of travelling to the destination. The Promoter will not be responsible for any loss or damage suffered by any winner or their guest arising out of their failure to follow any travel advisories issued by a Government. The winners and their guests must comply with and are responsible for obtaining all information regarding any recommended inoculation and obtaining the inoculation(s) and health regulations required by any Prize destination country or city.
xx. Pictures and images used in connection with the Promotion are for illustrative purposes only and might not reflect a true likeness of the Prizes. The Promotion does not constitute an endorsement or recommendation of the products or services being offered as Prizes.
xxi. It will be the winner’s and (if applicable) their guest’s responsibility to take out at their own cost all relevant insurance (including but not limited to health and travel insurance, insurance for theft, loss and damage to property) which may be required or prudent to be taken.

11. Winner Notification:
a. Instant Win: The provisional winning entrants will be instantly notified on screen and will also receive a confirmation email to their email address used upon entry, confirming their Prize. Provisional winners will be required to follow the instructions within 14 days of initial contact. If a provisional winner does not follow the instructions within 14 days of initial contact, the Promoter reserves the right to disqualify that provisional winner and return the Prize to the promotion Prize pool which may be won by another entrant during the Promotion Period.
Any claims received that don’t meet these requirements or are received after the stated period will be void and invalid and we reserve the right to return the Prize to the Promotion Prize pool which may be won by someone else during the Promotion Period.

b. Grand Prize Draw: The provisional winner will be contacted via the email address provided on entry within 5 days of the Grand Prize Draw Winner Selection and will be asked to provide evidence of identity and eligibility. Reasonable efforts will be made to contact the provisional winner. If the provisional winner does not respond to the initial contact within 14 days, the Promoter reserves the right to disqualify that entrant and award the Prize to a reserve selected in the same manner. A reserve winner may have less time to respond.

12. Prize Acceptance: Once eligibility of a Prize is confirmed and the Prize is accepted, notification to arrange fulfilment of a Prize will take place within 28 days of acceptance of the Prize. In the unlikely event that a winner has not received communication to arrange their Prize, the Winner must inform the Promoter by emailing chocomelbooker2025@promowinners.com within a further 28 days. If a winner does not do so, the Promoter reserves the right to not reissue the Prize or limit its value at its sole discretion.

13. Provided no objection is received, the surname and county of the winners will be made available to anyone who requests them by writing to JS15730 Chocomel Promotion, PO Box 704, Pinner, HA5 9PF within 3 months of the closing date. Winners may request their surname and county are not published or request for the amount of information being published to be reduced during the Winner Notification process. Without prejudice, the Promoter will provide this information to the Advertising Standards Authority on its reasonable request.

14. The Promoter may request that the winners participate in publicity arising from the Promotion. Participation is at the winner’s discretion and is not a condition of Prize Acceptance.

15. The Promoter seeks to run a fair and secure promotion and prevent abuse and cheating. If you enter in a way that is not consistent with these Terms & Conditions, your entry (and any of your associated aliases) will be disqualified. Any Prize awarded may be void and recoverable, and the Promoter reserves the right to bar you from entering future promotions for a period of at least six months. For this reason, the Promoter reserves the right at any point to:

a. Verify the eligibility of entrants and/or provisional winners through multiple means by requesting such information it consider reasonably necessary for this purpose. Entry or a Prize may be withheld until verification is completed.

b. Disqualify entries that are not made directly by the individual entering the Promotion.

c. Disqualify entries made using anonymous email services such as, but not limited to, GuerillaMail, Dispostable or Mailinator.

d. Disqualify bulk entries from individuals, trade, consumer groups or third parties, incomplete entries and entries submitted by macros or other automated means.

e. Disqualify entries beyond the maximum allowed, or those using techniques such as ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using aliases or identities other than their own or any other means.

f. Disqualify entrants who tamper with the entry process.

g. Disqualify entries which, in some other way, do not meet the requirements of these Terms & Conditions.

h. Cancel, modify or suspend the Promotion should it not be capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion.

16. The Prizes are not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation. If for any reason a Prize and/or any element of a Prize is not available, the Promoter reserves the right, at its sole discretion to substitute that Prize or element of the Prize for another of equal or greater value.

17. No responsibility can be taken for entries which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be delivered for any technical, delivery or other reason. Proof of sending will not be accepted as proof of receipt. The Promoter does not guarantee continuous or secure access to the entry page.

18. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion (JS15730) or accepting or using the/a Prize(s), except for any liability which cannot be excluded by law. Nothing will exclude the Promotor’s liability for death or personal injury as a result of its negligence.

19. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances.

20. All personal data supplied for this Promotion will be used for the purpose of this Promotion and for research and analytical purposes by the Promoter and/or by any agent appointed by it to assist with running the Promotion. Personal data will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://privacy.frieslandcampina.com/

21. If any part/s of these Terms & Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.

22. By entering, you will be deemed to have agreed to be bound by these Terms & Conditions.

23. If there is a discrepancy between these Terms & Conditions and those in any promotional material, these Terms & Conditions will prevail.

24. These Terms & Conditions are governed by English law and their interpretation and application will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Residents of Scotland and Northern Ireland may bring proceedings in their own jurisdiction.

Promoter: Friesland Campina UK Ltd, 5 Wilton Rd, Pimlico, London SW1V 1AN.