Full Terms and Conditions

O2 Priority – Natural History Museum: Visions of Nature

Eligibility Criteria: The promotion is open to members of Priority who are UK residents age 18+.

Priority prize draws are open to all Priority members who are UK residents and meet the eligibility criteria set out in the entry instructions on the Priority App (the “App”), but excluding employees of VMO2, or any of its subsidiary companies, their families, agents or anyone else connected with the prize draw. No third party entries, bulk entries or entries submitted by agents will be accepted.

Prize draw Start and End Dates: Prize draw is open for entry from 13 April – 4 May 2026.

How to Enter: Tap ‘Enter now’ and you will be automatically entered into the prize draw. No other methods of entry are accepted. Only one entry per mobile phone.

Prize Draw T&Cs: Entry into this prize draw entitles you to the chance to win one of five pairs of tickets for the Visions of Nature experience at the Natural History Museum, London.

There are five pairs of tickets available to be redeemed between 12 May – 30 June 2026. These tickets are non-refundable and cannot be exchanged, refunded, re-sold or moved. Additional tickets will not be available. Please visit the Natural History Museum’s website for available dates.

Visions of Nature is on the ground floor of the Darwin Centre in the Zoology Spirit Building.

Once you are a confirmed winner, don’t forget to bring an electronic or printed copy of your confirmation email, which will act as your ticket. There are no refunds or exchanges if you cannot make the time slot. This experience is wheelchair accessible. Natural History Museum reserve the right to make any necessary changes to the experience as required, such as adjusting the locations, timings or content. This is to ensure that the Natural History Museum deliver a safe and excellent experience for all guests at all times.

Please find additional ticketing T&Cs here: https://tinyurl.com/2eufkk6v

Due to the size of the headsets, Visions of Nature is only suitable for visitors aged 10 or over. Winners and their guest will need to arrive 30 minutes before your experience is due to start. If you bring big coats or bags, please consider using the cloakroom. The team at Visions of Nature aren’t able to look after your personal items while you enjoy the experience.

Make sure you arrive for the correct date and time, as your ticket can’t be refunded or exchanged.

Visions of Nature uses mixed reality glasses which allow you to simultaneously interact with physical and virtual environments. While wearing the glasses, you’ll be able to see the people and room around you. You’ll also hear music, narration and see 3D interactive holograms in front of you. This makes the experience interactive, as reactions can be shared with others taking part and your own actions, such as holding out a hand, plays a role in the experience.

Natural History Museum staff will help you put on the HoloLens 2 device and collect it from you at the end. The HoloLens 2 device is similar to wearing a construction or bike helmet and has a flexible band that fits over many hairstyles and head coverings. The headsets can still be worn if you wear glasses, simply adjust the visor so it fits over your frames. If you have a preexisting vision disorder, please speak to your doctor before using the HoloLens 2 device.

Some people may experience discomfort, such as nausea, motion sickness, dizziness, disorientation, headache, fatigue, eye strain, or dry eyes when using mixed reality, particularly as they adjust to using it. If symptoms are severe or don’t go away quickly, consult your doctor.

Please note that some people may experience epileptic seizures or blackouts when exposed to lights or patterns in mixed reality or projected environments. Even if you have no history of seizures or epilepsy, you may have an undiagnosed condition that could cause photosensitive seizures while taking part in the experience. These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion or momentary loss of awareness. Photosensitive seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or from striking nearby objects. If you experience any of these symptoms, immediately stop using the HoloLens 2 device and consult a doctor. Parents should watch for or ask their children about the above symptoms, as children and teenagers are more likely than adults to experience these seizures.

Visitors with photosensitive epilepsy should consult a doctor before using HoloLens 2 devices.

Please note that photography and filming may take place during this event, in which you maybe identifiable. These images may be used by the Museum, press and selected partners for marketing and promotional purposes on websites, email, social media and printed or digital materials. If you have any concerns about being photographed, please speak to a member of staff at the event.

No. of Winners: Five.

If You Win: The winners will be selected in a random draw and will be contacted via the same phone number you used to enter the prize draw from 4 May 2026. If you don’t respond within 48 hours of us contacting you, you will be deemed not to have accepted the prize and another winner will be drawn. The winners will be contacted by PromoVeritas, a promotion verification service.

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These terms and entry instructions incorporate, and apply in addition to, the General Terms applying to all Priority prize draws (tinyurl.com/yab9dw7z). In the event of a conflict, the General Terms shall take precedence. This prize draw is governed by English Law and is subject to the exclusive jurisdiction of the English courts.

This prize draw is administered by Telefónica UK Limited (‘O2’) and promoted by the Promoter. For any concerns about the operation of the prize draw please contact O2. For any concerns about the promotion or prizes please contact the Promoter, Natural History Museum Trading Co Ltd.

Priority prize draws are in no way affiliated with or sponsored by Apple Inc.

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